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Reklamationsmanagement

03.12.2025 , Wednesday

Course Duration:

• 09:00 - 12:00 & 13:15 - 16:15 Uhr


Learning Objectives:

• Respond to complaints and claims confidently and solution-oriented.
• Recognize and analyze the causes and types of complaints.
• Use active listening and empathetic communication purposefully.
• Apply de-escalation techniques to calm dissatisfied guests.

Meeting point

HUUS Gstaad Hotel
Schönriedstrasse 74
3792 Saanen
www.huusgstaad.com

Verpflegung

Not included

Price

Free of charge

Suitable for

For all interested

Arrival Information

Individual arrival