Reklamationsmanagement
03.12.2025 , Wednesday
Course Duration:
• 09:00 - 12:00 & 13:15 - 16:15 Uhr
Learning Objectives:
• Respond to complaints and claims confidently and solution-oriented.
• Recognize and analyze the causes and types of complaints.
• Use active listening and empathetic communication purposefully.
• Apply de-escalation techniques to calm dissatisfied guests.
Meeting point
HUUS Gstaad Hotel
Schönriedstrasse 74
3792 Saanen
www.huusgstaad.com
Verpflegung
Not included
Price
Free of charge
Suitable for
For all interested
Arrival Information
Individual arrival
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