Interkulturelle Kompetenzen

The training on Intercultural Competence will take place on July 2, 2025, from 09:00 AM to 01:00 PM at the Hotel Le Grand Chalet Gstaad.

Learning Objectives

- Definition and significance of intercultural competence
- Attitude and mindset
- Reflective competence
- Action competence with appropriate communication
- Constructive interaction in intercultural situations
- Getting to know the country-specific characteristics of the most important source markets in
 Swiss tourism and being able to react accordingly in professional everyday life
- Practical tips and inputs for dealing with guests and customers
 from so-called "foreign" countries