This course highlights the diverse facets of professional and respectful communication, confident presence, and secure charisma:
• Introduction to the topics of presentation, social and communication skills, representing the Hotels Gstaad Saanenland, welcome culture, and hospitality
• The importance of the first and last impression
• Body language as a professional tool (facial expressions, gestures, posture, voice)
• Verbal communication (greeting, introducing/self-introduction, using informal/formal address, salutation)
• Small talk, the small conversation as a door opener
• Social media
• Dress code
